James' wife and head maid who lives and works at the academy. She has a twisted personality and has no consideration for her current opponents, such as using Sarah and Becky as chins with James. She doesn't work much because her salary is low. On the other hand, she is weak against her superiors and shrinks in front of the mistress. She makes Sarah her enemy and often harasses her. In the original story, there is also a book in which the name of the servant, ''Emma'', is written, but the character is not set.